Warranty Extensions and Additional Services
In general your devices have a basic manufacturer's warranty of 24 months from the date of receipt. We offer a warranty extension for individual device types which do not comply with this standard. These respective services are only valid if the warranty extension was included within the order placed.
Supplementary accessories for main devices such as headphones, docking stations and similar, have a warranty period of only 12 months. An add-on warranty extension chosen within the scope of the order exclusively covers your main device (e.g., the warranty extension for Apple Mobile Devices via Smart Support).
In this space we are happy to provide you with answers to frequently asked questions especially concerning additional services chosen when you placed your order.
General Information
1. Invoice/Delivery Note
Your delivery note serves as a pro-forma invoice.
2. Registration of your Additional Services:
Please register your additional services independently within the specified period, otherwise warranty coverage will not be guaranteed.
Dedicom proactively registers the following additional services for you:
- BYTECLUB warranty extensions (to 24 and 36 months), device-/mobile protection and device-/mobile protection PREMIUM
- DELL warranty extension to 27 months
- HP Warranty extension to 36 months
- Acer Warranty extension to 36 months
3. Warranty Exclusion on Wear Parts:
This warranty does not apply in particular to product components defined by the manufacturer as consumables or as parts subject to wear and tear, e.g. batteries, lamps, etc., unless a material or manufacturing defect within the meaning of the German warranty law, i.e. a material defect, is present at the time of the complaint.
4. Data Backup during Repair:
It is not always possible to keep all data on your device. In addition to error-induced limitations, data backup is also subject to technological limits. We therefore recommend periodic backups of your most important data.
Warranty Extensions
We are currently offering the following warranty extensions:
| Apple: | |
|---|---|
| Smartphones / Tablets / Watches | Warranty extension to 24 months via BYTECLUB (former Telcoland) |
| CPU | Apple Care Protection Plan to 36 months (manufacturer's warranty extension) (for orders until 30.06.2018) Warranty extension to 36 months for PC and Notebook (for orders from 01.10.2018) |
| Acer: | |
| Acer Chromebox | Warranty extension to 36 months (Acer Advantage) |
| Acer Veriton AIO | Warranty extension to 36 months(Acer Advantage) |
| Dynabook: | |
| Dynabook | Dynabook warranty extension to 36 months (Bring In) |
| Dynabook | Dynabook warranty extension to 36 months (On-Site Repair Gold) |
| Fujitsu: | |
| Fujitsu | Dynabook warranty extension to 36 months (Bring In) |
| Lenovo: | |
| ThinkBook 13s Series | Lenovo warranty extension to 24 months on-site |
| ThinkBook 15 Series | Lenovo warranty extension to 24 months on-site |
| ThinkPad L13 G2 | Lenovo warranty extension to 24 months on-site |
| ThinkCentre V50a | Lenovo warranty extension to 24 months on-site |
| HP: | |
| HP ProBook 450, HP ProBook 470 | Warranty extension to 36 months (CarePack) |
Devices with manufacturer's extended standard warranty:
| HP (2021): | |
|---|---|
| ProBook; Elitebook, Dragonfly; 470-er Serie | 36 months |
| monitors: | |
| iijama | 36 months |
| Samsung | 36 months |
| AOC | 36 months |
| Eizo | 60 months |
| ViewSonic | VG-Serie: 48 months TD-Serie: 48 months VP-Serie: 60 months |
Additional Services provided by BYTECLUB (former Telcoland)
All BYTECLUB additional services are proactively registered by dedicom. The carrying out service provider is Smart Support GmbH.
Contact data for Smart Support GmbH:
Link to the Online Form:
Telephone No.:
Email address:
Important - Please Note:
Make sure that your „iPhone/iPad Search" is disabled before you return the device, otherwise further processing will not be possible. You may do it either directly on your device or alternatively online via your iCloud (PDF-Instructions).
1. BYTECLUB Additional Services
BYTECLUB Warranty extension up to 24m f. phones, tablets a. watches
BYTECLUB Device-/Mobile-Protection
BYTECLUB Device-/Mobile-Protection Premium(as of 01.06.2020)
2. BYTECLUB Warranty Extension for PC and Notebook to 36 months
Link to the PDF:
(as of 01.06.2020)
Registration of Additional Services
1. DELL Warranty Extension to 27 months
- Registration is done by dedicom
- Claim resp. processing via the manufacturer
2. Lenovo Warranty Extension to 24 months (for devices with only one year standard manufacturer's warranty)
- Registration is done by dedicom
- Claim resp. processing via dedicom
3. Employer-Related Warranty Service
- Please contact your employer regarding activation of the warranty.
