Warranty Extensions and Additional Services
In general your devices have a basic manufacturer's warranty of 24 months from the date of receipt. We offer a warranty extension for individual device types which do not comply with this standard. These respective services are only valid if the warranty extension was included within the order placed.
Supplementary accessories for main devices such as headphones, docking stations and similar, have a warranty period of only 12 months. An add-on warranty extension chosen within the scope of the order exclusively covers your main device (e.g., the warranty extension for Apple Mobile Devices via Smart Support).
In this space we are happy to provide you with answers to frequently asked questions especially concerning additional services chosen when you placed your order.
General Information
1. Invoice/Delivery Note
Your delivery note serves as a pro-forma invoice.
2. Registration of your Additional Services:
Please register your additional services independently within the specified period, otherwise warranty coverage will not be guaranteed.
Dedicom proactively registers the following additional services for you:
- BYTECLUB warranty extensions (to 24 and 36 months), device-/mobile protection and device-/mobile protection PREMIUM
- DELL warranty extension to 27 months
- HP Warranty extension to 36 months
- Acer Warranty extension to 36 months
3. Warranty Exclusion on Wear Parts:
This warranty does not apply in particular to product components defined by the manufacturer as consumables or as parts subject to wear and tear, e.g. batteries, lamps, etc., unless a material or manufacturing defect within the meaning of the German warranty law, i.e. a material defect, is present at the time of the complaint.
4. Data Backup during Repair:
It is not always possible to keep all data on your device. In addition to error-induced limitations, data backup is also subject to technological limits. We therefore recommend periodic backups of your most important data.
Warranty Extensions
We are currently offering the following warranty extensions:
| Apple: | |
|---|---|
| Smartphones / Tablets / Watches | Warranty extension to 24 months via BYTECLUB |
| CPU | Warranty extension t f. PCs + Notebooks (For Orders from 01.10.2018) |
| Acer: | |
| Acer Chromebox | Warranty extension to 36 months (Acer Advantage) |
| Acer Veriton AIO | Warranty extension to 36 months(Acer Advantage) |
| Dynabook: | |
| Dynabook | Dynabook warranty extension to 36 months (Bring In) |
| Dynabook | Dynabook warranty extension to 36 months (On-Site Repair Gold) |
| Fujitsu: | |
| Fujitsu | Fujitsu warranty extension to 36 months (Bring In) |
| Lenovo: | |
| ThinkBook 13s Series | Lenovo warranty extension to 24 months on-site |
| ThinkBook 15 Series | Lenovo warranty extension to 24 months on-site |
| ThinkPad L13 G2 | Lenovo warranty extension to 24 months on-site |
| ThinkCentre V50a | Lenovo warranty extension to 24 months on-site |
| HP: | |
| HP ProBook 450, HP ProBook 470 | Warranty extension to 36 months (CarePack) |
Devices with manufacturer's extended standard warranty:
| HP (2021): | |
|---|---|
| ProBook; Elitebook, Dragonfly; 470-er Serie | 36 months |
| monitors: | |
| iijama | 36 months |
| Samsung | 36 months |
| AOC | 36 months |
| Eizo | 60 months |
| ViewSonic | VG-Serie: 48 months TD-Serie: 48 months VP-Serie: 60 months |
Service packages at a glance
In cooperation with Smart Support GmbH, dedicom offers you comprehensive and competent assistance in case of technical problems with your device. If you have chosen one of the offered protection options, Smart Support also takes over the handling of a claim with the insurance provider.
The contact for damage handling is not the manufacturer, but our service partner Smart Support. Information on this service can be found under the respective product category in the portal, provided this option can be offered for the respective device.
To use the service, please contact Smart Support directly.
Service package "Basic"
- Hotline service with application advice
- Prioritized e-mail support
- Fast lane repair & service at service partners
- Prioritized shipping for faster equipment delivery in case of damage
- Handling of damage claims with the insurance company (coordination of cost estimates and subsequent billing) via the service partners included
Including "Basic" device/mobile insurance
- Design, material or manufacturing defects after expiration of the manufacturer's warranty and guarantee
Service Package "Plus"
- Hotline service with application advice
- Prioritized e-mail support
- Fast lane repair & service at service partners
- Prioritized shipping for faster equipment delivery in case of damage
- Handling of damage claims with the insurance company (coordination of cost estimates and subsequent billing) via the service partners included
- Free check-up and cleaning during the leasing period
Including device/mobile insurance "Plus”
- Design, material or manufacturing defects after expiration of the manufacturer's warranty and guarantee
- Operator error and clumsiness (drop, breakage, liquids)
- Short circuit and/or overvoltage
- Fire, lightning, explosion, as well as smoldering, glowing, singeing, glowing or implosion Storm, frost, hail, falling rocks
- Storm, frost, hail, falling rocks
- Water, humidity and moisture (also due to weather conditions)
- Internal batteries (if they have lost more than 50% power), and are not older than 36 months
- Early wear and tear (not foreseeable)
Service Package "Premium"
- Hotline service with application advice
- Prioritized e-mail support
- Fast lane repair & service at service partners
- Prioritized shipping for faster equipment delivery in case of damage
- Handling of damage claims with the insurance company (coordination of cost estimates and subsequent billing) via the service partners included
- Free check-up and cleaning during the leasing period
- EOT check-up at the end of the contract with congestion certificate
- Easy-Set-Up: set-up and data transfer at the service partners on site
Including "Premium" device/mobile insurance protection
- Design, material or manufacturing defects after expiration of the manufacturer's warranty and guarantee
- Operator error and clumsiness (drop, breakage, liquids)
- Short circuit and/or overvoltage
- Fire, lightning, explosion, as well as smoldering, glowing, singeing, glowing or implosion Storm, frost, hail, falling rocks
- Storm, frost, hail, falling rocks
- Water, humidity and moisture (also due to weather conditions)
- Internal batteries (if they have lost more than 50% power), and are not older than 36 months
- Early wear and tear (not foreseeable)
- Robbery, burglary and theft (including from means of transport, provided the device was not visible from the outside)
Additional Services provided by BYTECLUB (for orders up until 30.09.2023)
All BYTECLUB additional services are proactively registered by dedicom. The carrying out service provider is Smart Support GmbH.
Contact data for Smart Support GmbH:
Link to the Online Form:
Telephone No.:
Email address:
Important - Please Note:
Make sure that your „iPhone/iPad Search" is disabled before you return the device, otherwise further processing will not be possible. You may do it either directly on your device or alternatively online via your iCloud (PDF-Instructions).
1. BYTECLUB Additional Services
BYTECLUB Warranty extension up to 24m f. phones, tablets a. watches
BYTECLUB Device-/Mobile-Protection
BYTECLUB Device-/Mobile-Protection Premium(as of 01.06.2020)
2. BYTECLUB Warranty Extension for PC and Notebook to 36 months
Link to the PDF:
(as of 01.06.2020)
Registration of Additional Services
1. DELL Warranty Extension to 27 months
- Registration is done by dedicom
- Claim resp. processing via the manufacturer
2. Lenovo Warranty Extension to 24 months (for devices with only one year standard manufacturer's warranty)
- Registration is done by dedicom
- Claim resp. processing via dedicom
3. Employer-Related Warranty Service
- Please contact your employer regarding activation of the warranty.
