Manufacturer Support for Warranty Claims

If you are within the manufacturer's warranty period you may deal directly with the respective customer support regarding complaints and damages covered by the warranty agreement. In general this will secure the quickest resolution to your issue.

We are also happy to help with the processing of warranty services, but due to several dispatch routes in general the processing time will increase to 4-6 working days.

Please find in the following contact information for all manufacturers which are included in the employee PC program. We make every effort to keep all contact data of manufacturers and service partners up-to-date. However, if you should discover the need for making modifications, we would appreciate your input.

Manufacturer Overview

Enter the manufacturer's name into the search box to filter.
Service Contact Additional Information
Acer

Acer Support Hotline
Tel: 04102 7069 111
Manufacturer Support Page

Serial-number dependent individual warranty check through the manufacturer.

AOC

AOC Support Hotline
Tel: +49 4030187700
Manufacturer Support Page

Apple

Apple Support Hotline:
Tel: 0800-6645-451
Manufacturer Support Page

Smart Support
Telefon: +49 40 790 273 273 10
Telefax: +49 40 790 273 273 73
hallo@smartsupport.de

Please use the Smart Support-Online-Form to place a service request and to get a free return label.

Apple iPad & iPhone Device-/Mobile-Protection (also Premium)
Within the MPP Apple devices may be bundled with a device or mobile protection (premium) within your order, at additional cost. BYTECLUB GmbH (formerly Telcoland) is an authorized service partner of Apple. The handling of claims is carried out exclusively by Smart Support GmbH.

Apple iPad & iPhone Warranty Extension:
  • 24 months manufacturer's warranty
  • dedicom automatically carries out the registration with BYTECLUB
AppleCare Protection Plan (for orders before 30.09.2018):BYTECLUB Warranty Extension for PC und Notebook to 36 months (for orders from 01.10.2018):
  • Claims technician Smart Support
  • Warranty extension to 36 months
  • dedicom automatically carries out the registration with BYTECLUB
Asus

Asus Support Hotline
Tel: +49 2102 578 95 57
Manufacturer Support Page

Belkin

Belkin Support Hotline
Tel: 069 99 99 15682
Monday - Friday: 12:00pm – 08:00pm
Manufacturer support page

Bose

Bose Support Hotline
Tel: 069-667786790
Manufacturer Support Page

Buffalo

Buffalo Support Hotline
Tel: 01806000024*
Manufacturer Support Page

Canon

Canon Support Hotline
Tel: 069 - 29 99 36 80
Manufacturer Support Page

CAT

CAT Support Hotline
Tel: +49 234 978 49027
Monday - Friday: 9:00am - 5:00pm
support@catphones.com
Manufacturer Support Page

Dell

Dell pick-up and repair service
Tel: 0699 792 7230
Manufacturer Support Page

Eaton

Eaton Support Hotline
Tel: 069 - 517 09 895

Eizo

Five-Year-Warranty
incl. on-site exchange service

Manufacturer Repair/Service Page

The EIZO on-site exchange service is carried out by:
UNISERV GmbH
Oststraße 71
22844 Norderstedt

Eizo Support Hotline:
0800 3496737
Opening Hours:
Mon. to Fri. 8.00am to 4.30pm
Manufacturer support page

Epos-Sennheiser

Epos-Sennheiser Support Hotline
Tel: +49 3030 8080 45
Manufacturer support page

FAIRPHONE

FAIRPHONE Support Hotline
Tel: +31 20 788 4400
Manufacturer support page

Garmin

Garmin Support Hotline
Tel: 089 - 858364880
Manufacturer support page

hp

Hewlett Packard Support Hotline
Tel: 069 - 380789060
Manufacturer Support Page

htc

Manufacturer Support Page

Huawei

Huawei Support Hotline
Tel: 0800 77 886633
Manufacturer Support Page

Iiyama

iiyama Support Hotline
Tel: 08165-9804450*
Manufacturer Support Page
Manufacturer Service Form

Jabra

Jabra Support Hotline
Tel: 0800-180-8999
Manufacturer Support Page

JBL

JBL Support Hotline
Tel: +49 3022957806
Manufacturer Support Page

Lenovo

Lenovo Support Hotline
Tel: 0201 220 99 888
Manufacturer Support Page

LG

LG Support Hotline
Tel: 0800 45 444 45
Manufacturer Support Page

LG Displays
Microsoft

Microsoft Hardware
Tel: 01806 67 22 55*
Manufacturer Support Page

Extended Service Plan
Please register your Surface here
MSI

MSI Support Hotline
Tel: 069 408 93 120
Manufacturer Support Page

Warranty period for accessories (batteries) 12 months.
NETGEAR

NETGEAR Support Hotline
Tel: 01806 90 59 59
Manufacturer Support Page

OnePlus

OnePlus Support Hotline
Tel: 0800-100 6293
Monday - Friday 9 am - 5 pm
Manufacturer Support Page

OPPO

OPPO Support Hotline
Tel: 0800-0007900
Monday - Friday 9 am - 6 pm
Manufacturer Support Page

QNAP

QNAP Support Hotline
Tel: 0900-1845678*
Manufacturer Support Page

RugGear

RugGear Support Hotline
Tel: +49 9343 601 48 – 40
service@isafe-mobile.com
Manufacturer Support Page

Samsung

Samsung Support direct:
Tel: 06196 77 555 77* or free of charge at 0800 72 678 64
Mobile phones, tablets, notebooks, monitors, printers:
Manufacturer Support Page

Service Partner mobile devices:
w-support.com GmbH
Tel: 03722 713 31 71
www.w-support.com

Service Partner for Notebooks:
W+W House of Notebooks
Tel: 089 552 53 80
www.wuw.de

Manufacturer Warranty Period:
24 months for displays, smartphones and tablets
36 months for printers (PLU series)
Seagate

Seagate Support Hotline
Tel: 0800 724 19 23
Manufacturer Support Page

Serial-number dependent individual warranty check through the manufacturer.

Sennheiser

Sennheiser Support Hotline
Tel: 039203/72787
Manufacturer Support Page

Skross

Skross Support Hotline
Monday - Friday: 08:30 am - 11:30 am
Tel: +41 71 737 97 60 
Manufacturer Support Page

Sony

Sony Support Hotline
Tel: +49 (0) 6995086319*
Manufacturer Support Page

Synology

Synology Support Hotline
Tel: 0211 966 69666
Manufacturer Support Page

Dynabook (former Toshiba)

Dynabook Support Hotline
Tel: 02131-5240 400
Manufacturer Support Page

Viewsonic

Viewsonic Technical Support
Tel: +49 800 1817145
Manufacturer support page

Western Digital

Western Digital Support:

Telephone Support: 00800- 27549338
Mon-Thu 09.00am - 7.00pm
Fri 09.00am - 5.00pm

Xiaomi

Xiaomi Support Hotline
Monday - Friday: 08:00am - 08:00pm
Saturday: 09:00am - 06:00pm
Tel: 0800 - 223 11 44
service.de@xiaomi.com
Manufacturer support page

Xperia

Sony Mobile Service
Tel: +49 (0)6995086319*
Manufacturer Support Page

Servicepartner:
w-support.com GmbH
Support Tel: 03722-7133 171
www.w-support.com

Sony Xperia SelfSupport (PDF)
Xtorm

Xtorm Support
Tel: +31(0)306354800
Manufacturer Support Page

Only Dutch contact page

* Please note that this is a pay phone number.
Please consult the manufacturer's website for cost details.

Latest Update: August 2021