Please contact us!

Dear employee,

Do you have a question or concern that you would like to discuss with us directly?
Then we look forward to your call at 089 - 416 14 14 99 during our opening hours.

Alternatively you may also contact us via e-mail. We will send a reply as soon as possible or call you back.

We would like to thank you in advance for selecting the topic of your inquiry. This enables us to process your request as quickly as possible in the relevant department. Our goal is to give you feedback within 24 hours.

Service-Hotline:089 - 416 14 14 99
Mon to Thu09.00 am - 12.30 pm
01.30 pm - 05.00 pm
Fri09.00 am - 02.00 pm

Do you have any questions on one of the following topics?

  • Access to the portal
    You will receive the login details from your employer. Usually the information is made available on the respective website of your intranet or through a communication tool for employee benefit programs.
    Due to protection of data privacy we cannot provide you with any information and kindly ask for your understanding.
    If you have the login details and still are not able to log in, contact us directly.
  • Questions regarding the range of products
    You can choose from a range of products which has been defined by your employer beforehand.
    Please note that due to the variety of products and the respective possibilities in configuration we are not able to consider individual preferences. The range of products cannot be changed during an order campaign and is only possible upon significant market changes and with your employer’s agreement.
  • Questions specific to the product
  • Change or cancel order
    We kindly ask for your understanding that when you place an order it is binding and cannot be cancelled, changed or extended as per your agreement. Please also check your employer’s specifications. Therefore, we are not able to offer you any changes to your order.
Answers to common questions about the tax advantage can be found on the order portal.
If you still have questions, please contact us directly.
  • General questions regarding delivery
    As part of the benefit program scheduling a delivery is not possible and therefore, we are not able to provide you with any information regarding the time of delivery.
    We will gladly inform you about the complete process.
    Your order will be shipped as soon as possible and at the latest at the start of the application of tax advantage to your salary.
    Your order has been forwarded to our logistic partner. Once your ordered items are available, they will be prepared for despatch. The “first in - first out“ method is applied to all orders. We are not able to change the order and kindly ask for your understanding.
    Orders with multiple items will be shipped separately depending on the availability. Therefore, you will receive each item at the earliest date possible.
    Once your item has been shipped, you will receive a notice of despatch by email.
  • Reasons for different delivery times compared to distance selling trade
  • Availability of the devices at other suppliers
    We are not able to make any statements in case other suppliers are able to offer the items as we do not have any background information regarding purchase and storage. Depending on demand and stock availability it is possible that this item can be obtained from other suppliers. However, this gives no information about the manufacturer’s product availability.
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