You will receive the login details from your employer. Usually the information is made available on the respective website of your intranet or through a communication tool for employee benefit programs.
Due to protection of data privacy we cannot provide you with any information and kindly ask for your understanding.
If you have the login details and still are not able to log in, contact us directly.

You can choose from a range of products which has been defined by your employer beforehand.
Please note that due to the variety of products and the respective possibilities in configuration we are not able to consider individual preferences. The range of products cannot be changed during an order campaign and is only possible upon significant market changes and with your employer’s agreement.

Please contact us directly.

We kindly ask for your understanding that when you place an order it is binding and cannot be cancelled, changed or extended as per your agreement. Please also check your employer’s specifications. Therefore, we are not able to offer you any changes to your order.

As part of the benefit program scheduling a delivery is not possible and therefore, we are not able to provide you with any information regarding the time of delivery.
We will gladly inform you about the complete process.
Your order will be shipped as soon as possible and at the latest at the start of the application of tax advantage to your salary.
Your order has been forwarded to our logistic partner. Once your ordered items are available, they will be prepared for despatch. The “first in - first out“ method is applied to all orders. We are not able to change the order and kindly ask for your understanding.
Orders with multiple items will be shipped separately depending on the availability. Therefore, you will receive each item at the earliest date possible.
Once your item has been shipped, you will receive a notice of despatch by email.

Please contact us directly.

We are not able to make any statements in case other suppliers are able to offer the items as we do not have any background information regarding purchase and storage. Depending on demand and stock availability it is possible that this item can be obtained from other suppliers. However, this gives no information about the manufacturer’s product availability.

Please contact us directly.

We kindly ask for your understanding that we only ask our shipping partner to start an investigation after 5 business days without any movement. Out of experience we can tell you that there is still a chance of delivery.
If the delivery status does not change after 5 business days, please contact us directly so we can initiate an investigation.